• IF YOU DID NOT SEE THE VIDEO:
  The video player itself is FlashPlayer 9.x compatible. Since we checked your system for FlashPlayer compatibility on the previous test, you should be able to see the player (play buttons, volume control, etc...). If you do not see the video playing, your organization firewall may have blocked our servers. In this case, please fill out our HELP REQUEST FORM.

• IF YOU DID NOT HEAR THE AUDIO:
  Check that your computer has audio. Laptops surely do, desktops require speakers with the monitor. There could be a number of reasons you do not have audio. SEE THIS GOOGLE SEARCH for some directions.
  

HELP REQUEST FORM